1. Who and what
Budaya Travel (Janieke Nieboer, Dutch Chamber of Commerce 94040753) creates personal travel plans. These terms apply to every quote and assignment.
2. My services
I offer two options. With the Tailor-made travel plan I deliver a plan with recommended stays and booking links; you book everything yourself. With Fully arranged I also reserve your stays in your name and research flight options, which you book yourself.
I am a travel planner, not a tour operator. I don't sell package holidays and don't receive travel money: you always pay stays, flights and outings directly to the provider.
3. Quote and assignment
After the free intro call you receive a quote within 3 working days, valid for 14 days. The assignment starts once you agree and the deposit has been received.
4. Payment
You pay half the amount on agreement and the rest when the travel plan is delivered. Invoices are due within 14 days.
5. Delivery
I first send a draft route. Two rounds of feedback are included after that. If you'd like extra rounds or major changes after delivery, we'll discuss this first and you'll receive a separate quote.
6. Bookings
A booking is an agreement between you and the provider, such as the hotel or airline. Their terms and cancellation rules apply. I check details carefully, but I am not a party to that agreement.
7. Cancelling
If you cancel before I have started your travel plan, you get the deposit back, minus € 25 administration costs. If I have already started, you pay for the work done, with the deposit as a minimum.
8. Liability
I work with care and share information as well as I can. I am not liable for what providers do or fail to do, for price changes, availability, weather or force majeure. My liability is always limited to the amount of my invoice.
9. Your responsibility
You arrange valid travel documents, visas, vaccinations and good travel and cancellation insurance yourself. Please also check the current travel advice.
10. Commission
Sometimes I receive a small commission from a provider or via a booking link. This costs you nothing extra and does not affect my advice.
11. The travel plan
Your travel plan is for your own use. It is not meant to be resold or shared publicly.
12. Privacy
How I handle your data is described in my privacy statement.
13. Complaints and law
Not happy with something? Let me know as soon as possible and we'll find a solution together. Dutch law applies to these terms.
